Front Office Manager - ME Dubai

Melia Hotels International S.A.(Meliá); Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hotel chain in Dubai is seeking a front office supervisor to lead check-in/check-out procedures, ensure guest satisfaction, and manage team members. Candidates must have luxury experience, strong English, and either Arabic, Russian, or Spanish. A hospitality management background is a plus. Join a dynamic team committed to equality and diversity in the workplace.

Benefits

Flexible compensation

Exclusive discounts on products and services

Participation in loyalty program

Qualifications

• Experience in a similar role with luxury background.
• High level of English and Arabic or Russian or Spanish.
• A friendly and sympathetic personality.

Responsibilities

• Supervise check-in and check-out procedures.
• Coordinate payment transactions and billing accuracy.
• Resolve guest complaints promptly.
• Lead front office team members.
• Utilize hotel management software effectively.
• Ensure operational efficiency and adherence to policies.
• Collaborate with departments for seamless guest service.
• Support training and development of team members.
• Plan shift schedules and team tasks efficiently.

Skills

Experience in a similar role

High level of English

Knowledge of Arabic or Russian or Spanish

Friendly and sympathetic personality

Education

Hospitality management education

Job description

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Your Tasks:

• Supervise and ensure smooth check-in and check-out procedures.
• Coordinate and monitor payment transactions and billing accuracy.
• Resolve guest complaints and claims promptly and professionally.
• Lead and supervise front office team members, promoting a service-oriented work environment.
• Utilize hotel management software and Microsoft Office programs to manage operations effectively.
• Ensure operational efficiency and adherence to hotel policies and standards.
• Collaborate with other departments to maintain seamless guest service.
• Contribute to the development of new procedures and innovative service strategies.
• Support training and development of team members to maintain high service standards.
• Plan and organize shift schedule and team tasks efficiently.
• Demonstrated ability to manage teams and lead with a positive attitude.

What are we looking for:

• Experience in a similar role with luxury background.
• High level of English and Arabic or Russian or Spanish.
• A friendly and sympathetic personality.
• Hospitality management education is a plus.

At Meliá we are all VIP. Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is Towards a sustainable future, from a responsible present. Thanks to all our collaborators, we make it possible.

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