Front Office Manager

IHCL; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent hospitality group in Dubai is seeking a front office manager to lead hotel operations. This role requires a solid background in customer service and hotel management, along with strong skills in revenue management and operational procedures. The ideal candidate will manage guest satisfaction and ensure high standards of service in line with corporate guidelines. Experience with Opera and knowledge of Microsoft Office are essential.

Qualifications

• Diploma/Degree in Hotel Management, Hospitality/Tourism/Hotel Management.
• Front office procedural knowledge and revenue management.
• Functional understanding of Opera software.

Responsibilities

• Lead and manage front office operations.
• Deliver seamless customer service.
• Maximize revenues and guest satisfaction.

Skills

Customer service

Front office procedures

Room inventory management

Revenue management

Cross-functional knowledge

Education

Diploma/Degree in Hotel Management

Tools

Opera

Trust You

Microsoft Office

Oracle

Job description

About IHCL

Taj Exotica Resort and Spa, The Palm, Dubai is part of Indian Hotels Company Limited (IHCL) established in 1903. Taj Hotels have been a pioneer in bringing legendary Indian hospitality to the world. Continuing this legacy, IHCL will introduce its newest addition – Taj Exotica Resort & Spa, The Palm Dubai. Situated on the East Crescent of the Palm and connected to a private beach, the hotel will feature 258 rooms, 67 suites, six F&B venues, a kids’ club, sprawling banquet & meeting spaces and Taj’s signature Jiva Spa. Keeping sustainability and the incomparable Tajness at the core of its offering, the hotel is poised to create exotic experiences for all its guests.

Job Objective

To lead and manage front office operations of the hotel with the objective of delivering seamless customer service to maximize revenues and guest satisfaction within the limits of corporate guidelines and standards.

Areas of Responsibility

• Lead and manage front office operations.
• Deliver seamless customer service.
• Maximize revenues and guest satisfaction.
• Operate within corporate guidelines and standards.

Required Qualifications

• Diploma/Degree in Hotel Management, Hospitality/Tourism/Hotel Management.
• Front office procedural knowledge, room inventory management, revenue management, reservations procedures, financial acumen, cross-functional knowledge.
• Opera – functional understanding.
• Trust You, Microsoft Office, Oracle.
• Work Experience.
• Languages required for the position.

Key Interfaces

• External.
• Internal.

Behavioural Competencies

• Process Excellence.
• Result Orientation.
• Collaborative Engagement.
• Change.
• Championship.
• Growth Mindset.
• Talent Enrichment.
• Guest Centricity.
• Personal Effectiveness.

Equal Opportunities Employment at IHCL

We are an equal opportunity employer and welcome all potential applicants to apply.