Front Office Manager

FAIRMONT; Dibba Al Fujairah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain is seeking a highly skilled Front Office Manager to oversee front office operations and ensure exceptional experiences for guests. The ideal candidate will have proven experience in luxury hospitality, strong leadership skills, and a commitment to customer satisfaction. This role involves staff management, guest service excellence, and operational efficiency enhancements.

Qualifications

• Proven experience as a Front Office Manager in a luxury hospitality environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Advanced problem-solving and decision-making skills.
• Highly organized with strong attention to detail.

Responsibilities

• Manage and supervise all front office operations, including reception, concierge, and guest services.
• Ensure the highest standards of customer service and guest satisfaction.
• Train, mentor, and motivate front office staff.

Skills

Leadership

Communication

Problem-solving

Customer service

Education

Bachelor's degree in Hospitality Management

Tools

Property Management Systems (PMS)

Microsoft Office

Job description

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Fujairah Beach Resort

Nestled among the hidden valleys of the majestic Al Hajar Mountains, our unique beach resort lies along the coast of Dibba, the second-largest town in the emirate of Fujairah offering guests the holiday of a lifetime.

About the Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We are seeking a highly skilled and guest-focused Front Office Manager to join our team. As the Front Office Manager, you will be responsible for overseeing all front office operations, ensuring exceptional guest experiences, and leading a team of dedicated professionals in our luxury hospitality environment.

• Manage and supervise all front office operations, including reception, concierge, and guest services
• Ensure the highest standards of customer service and guest satisfaction
• Develop and implement strategies to improve operational efficiency and guest experience
• Train, mentor, and motivate front office staff to maintain a high-performing team
• Oversee guest check-in and check-out processes, ensuring smooth and efficient operations
• Handle guest complaints and concerns promptly and professionally
• Manage department budgets and financial performance
• Collaborate with other departments to ensure seamless guest experiences
• Implement and maintain standard operating procedures for the front office
• Stay updated on industry trends and implement innovative practices to enhance guest services
• Ensure compliance with all safety and security protocols
• Generate and analyze reports on key performance indicators

Qualifications

• Proven experience as a Front Office Manager in a luxury hospitality environment
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Advanced problem-solving and decision-making skills
• Proficiency in Property Management Systems (PMS) and Microsoft Office applications
• Solid understanding of luxury hospitality standards and best practices
• Financial management and budgeting expertise
• Highly organized with strong attention to detail
• Ability to work flexibly in a fast-paced environment
• Bachelor's degree in Hospitality Management or related field (preferred)
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected