Front Office Leader, Luxury Resort & Spa

IHCL; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent hospitality group in Dubai is seeking a front office manager to lead hotel operations. This role requires a solid background in customer service and hotel management, along with strong skills in revenue management and operational procedures. The ideal candidate will manage guest satisfaction and ensure high standards of service in line with corporate guidelines. Experience with Opera and knowledge of Microsoft Office are essential.

Qualifications

• Diploma/Degree in Hotel Management, Hospitality/Tourism/Hotel Management.
• Front office procedural knowledge and revenue management.
• Functional understanding of Opera software.

Responsibilities

• Lead and manage front office operations.
• Deliver seamless customer service.
• Maximize revenues and guest satisfaction.

Skills

Customer service

Front office procedures

Room inventory management

Revenue management

Cross-functional knowledge

Education

Diploma/Degree in Hotel Management

Tools

Opera

Trust You

Microsoft Office

Oracle

Job description

A prominent hospitality group in Dubai is seeking a front office manager to lead hotel operations. This role requires a solid background in customer service and hotel management, along with strong skills in revenue management and operational procedures. The ideal candidate will manage guest satisfaction and ensure high standards of service in line with corporate guidelines. Experience with Opera and knowledge of Microsoft Office are essential.