Front Office Intern

InterContinental Hotels Group; United Arab Emirates; On-site; AED 25,000 - 60,000; Full time

Job summary

A global hotel chain in the United Arab Emirates is seeking a Front Office Intern to join their team. This role involves welcoming guests, checking them in, and providing information on hotel services. Ideal candidates will have excellent communication skills and familiarity with hotel reservation systems. This position offers a dynamic environment to learn and grow in the hospitality industry.

Benefits

Competitive benefits

Positive work environment

Qualifications

• Excellent communication skills are essential.
• Knowledge of hotel reservation systems preferred.
• Ability to handle guest complaints with empathy.

Responsibilities

• Welcome guests in a friendly manner.
• Check guests in and provide room information.
• Answer phones courteously and promptly.

Skills

Excellent communication and interpersonal skills

Knowledge of operating telephone systems

Familiarity with hotel reservation systems

Ability to handle guest complaints

Strong attention to detail

Ability to multitask

Basic math skills

Fluency in English

Tools

Opera

Job description

Front Office Intern

ABOUT US

Travel is a journey. At Holiday Inn & Staybridge Suites, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

The Holiday Inn & Staybridge Suites Dubai Business Bay, a cluster of two hotels, is looking for a Front Office Intern to join their extraordinary team! Conveniently located in the heart of Dubai’s Business Bay area, home of the Burj Khalifa! Minutes away from The Dubai mall, renowned Jumeirah Beach, and with convenient access to all of Dubai’s world leading tourist attractions. The Holiday Inn & Staybridge Suites Dubai Business Bay includes 275 hotel rooms as well as 120 one- and two-bedroom apartments, convenient F&B offerings & meeting and events facilities.

YOUR DAY TO DAY

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Welcome guests in a friendly, prompt and professional manner recognizing IHG One Rewards Members and returning guests.
• Check guests in, issue room keys, provide information on hotel services and room location.
• Ensure required identification is taken from guests at check-in in line with local legislative requirements.
• Answer phones in a prompt and courteous manner.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

  WHAT WE NEED FROM YOU

  Ideally, you should possess some or all the following qualifications and experience:

  • Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  • Knowledgeable in operating telephone systems, including handling multiple lines and transferring calls.
  • Familiarity with hotel reservation systems, such as Opera or similar software.
  • Ability to handle guest complaints and difficult situations with patience and empathy.
  • Strong attention to detail and accuracy in handling guest information and reservations.
  • Ability to multitask and prioritize tasks in a fast‑paced environment.
  • Basic math skills and proficiency in handling cash and credit card transactions.
  • Flexibility to work shifts, including evenings, weekends, and holidays.
  • Fluency in written and spoken English, additional languages a plus.

  WHAT WE OFFER

  We'll reward all your hard work with competitive benefits & a positive work environment for you to thrive and grow.

  Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

  Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

  Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.