Front Office Intern

IHG Hotels & Resorts; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A global hospitality company in Dubai seeks a Front Office Intern to provide excellent guest service. The role involves managing check-ins, assisting guests, and handling reservations. Ideal candidates have strong communication skills and experience with hotel systems. Join a supportive team in a vibrant environment.

Benefits

Competitive benefits

Positive work environment

Qualifications

• Excellent communication and interpersonal skills.
• Knowledgeable in operating telephone systems.
• Ability to multitask and prioritize tasks.

Responsibilities

• Welcome guests in a friendly manner.
• Check guests in and provide information.
• Ensure identification is taken from guests.

Skills

Excellent communication and interpersonal skills

Familiarity with hotel reservation systems

Ability to handle guest complaints

Attention to detail and accuracy

Fluency in written and spoken English

Tools

Opera or similar software

Job description

About Us

Travel is a journey. At Holiday Inn & Staybridge Suites, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Front Office Intern

The Holiday Inn & Staybridge Suites Dubai Business Bay, a cluster of two hotels, is looking for a Front Office Intern to join their extraordinary team! Conveniently located in the heart of Dubai’s Business Bay area, home of the Burj Khalifa! Minutes away from The Dubai mall, renowned Jumeirah Beach, and with convenient access to all of Dubai’s world leading tourist attractions. The Holiday Inn & Staybridge Suites Dubai Business Bay includes 275 hotel rooms as well as 120 one- and two-bedroom apartments, convenient F&B offerings & meeting and events facilities.

YOUR DAY TO DAY

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Welcome guests in a friendly, prompt and professional manner recognizing IHG One Rewards Members and returning guests.
• Check guests in, issue room keys, provide information on hotel services and room location.
• Ensure required identification is taken from guests at check-in in line with local legislative requirements.
• Answer phones in a prompt and courteous manner.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What We Need From You

• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Knowledgeable in operating telephone systems, including handling multiple lines and transferring calls.
• Familiarity with hotel reservation systems, such as Opera or similar software.
• Ability to handle guest complaints and difficult situations with patience and empathy.
• Strong attention to detail and accuracy in handling guest information and reservations.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Basic math skills and proficiency in handling cash and credit card transactions.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Fluency in written and spoken English, additional languages a plus.

What We Offer

We’ll reward all your hard work with competitive benefits & a positive work environment for you to thrive and grow. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.careers.ihg.com to find out more about us.

Go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Start your journey with us today.