Front Office Guest Experience Specialist

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Ras Al Khaimah is seeking a Front Office staff member to ensure guest satisfaction, manage check-ins and check-outs, and maintain a high standard of service. The ideal candidate will be flexible and able to adapt within various Front Office subsections, offering warm welcomes and resolving guest complaints professionally. This is a full-time position without remote work options.

Responsibilities

• Ensure the working area is clean and well maintained.
• Attend to guests at the front desk for check-in/check-out inquiries.
• Manage guest complaints professionally.
• Promote internal activities and events.
• Adapt to rotate within different subsections of the Front Office.

Job description

A leading hospitality company in Ras Al Khaimah is seeking a Front Office staff member to ensure guest satisfaction, manage check-ins and check-outs, and maintain a high standard of service. The ideal candidate will be flexible and able to adapt within various Front Office subsections, offering warm welcomes and resolving guest complaints professionally. This is a full-time position without remote work options.