Front Office Duty Manager - Mövenpick Hotel Jumeirah Beach, Dubai, U.A.E.

MOVENPICK; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain is seeking an experienced front office supervisor to lead a team of front desk associates in Dubai. You will oversee check-in and check-out processes, manage daily operations, and ensure a welcoming environment for guests. The ideal candidate has at least 2 years of supervisory experience in a 5-star hotel, strong leadership and communication skills, and proficiency in hotel management software. Opportunities for professional development and a commitment to diversity and inclusion are part of the workplace culture.

Qualifications

• Minimum of 2 years experience in a front office supervisory or management role, in a 5-star hotel.
• Strong problem-solving skills and ability to handle stressful situations.
• Proficiency in English is required; additional languages are a plus.

Responsibilities

• Supervise and lead a team of front desk associates.
• Oversee guest check-in and check-out processes.
• Address guest concerns and resolve issues during their stay.
• Manage daily operations of the front office.
• Ensure adherence to company standards and policies.
• Prepare daily reports on occupancy rates and guest feedback.

Skills

Leadership and team management

Excellent communication

Problem-solving

Attention to detail

Flexibility to work various shifts

Proficiency in English

Education

Degree in Hospitality Management or related field

Tools

Hotel management software (e.g., Opera)

Microsoft Office Suite

Job description

Job Description

• Team Leadership : Supervise and lead a team of front desk associates, including training, scheduling, and performance management.
• Guest Relations : Oversee guest check-in and check-out processes, ensuring a seamless and welcoming experience for all guests.
• Problem Solving : Address guest concerns and resolve any issues that may arise during their stay in a timely and professional manner.
• Operational Support : Managing daily operations of the front office, including room assignments, inventory management, and cashiering.
• Quality Assurance : Ensure adherence to company standards and policies, maintaining high levels of cleanliness, organization, and professionalism at all time as per LQA Brand Standards.
• Communication : Liaise with other departments to coordinate guest requests, room maintenance, and special accommodations.
• Emergency Response : Act as a point of contact for emergencies and incidents, following established procedures to ensure the safety and security of guests and staff.
• Reporting : Prepare daily reports, including occupancy rates, revenue figures, and guest feedback, to provide insights and support decision‑making processes.

Qualifications

• Minimum of 2 years experience in a front officesupervisory or management role, in a 5-star hotel.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in hotel management software (e.g., Opera,) and Microsoft Office Suite.
• Strong problem‑solving skills and the ability to handle stressful situations.
• High attention to detail and organizational skills.
• Flexibility to work various shifts, including weekends and holidays.
• A degree in Hospitality Management or a related field is preferred.
• Proficiency in English is required; additional languages are a plus.

Additional Information

Our team and working environment

Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

Guided by our purpose “Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care.” we empower every team member to bring their passion and creativity to life. At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Joining the team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.