Front Office Duty Manager - Mövenpick Hotel Jumeirah Beach, Dubai, U.A.E.

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking an experienced Front Office Supervisor to oversee guest relations and lead the front desk team. This role requires strong leadership skills, excellent communication, and proficiency in hotel management software. Ideal candidates should have at least 2 years of experience in a similar role. Join a dynamic team in an inclusive environment that promotes growth and creativity.

Benefits

Access to Hospitality Learning programs

Opportunities for career advancement

Inclusive workplace culture

Qualifications

• Minimum of 2 years experience in a front office supervisory or management role in a 5-star hotel.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Flexibility to work various shifts, including weekends and holidays.
• Proficiency in English is required; additional languages are a plus.

Responsibilities

• Supervise and lead a team of front desk associates, including training, scheduling, and performance management.
• Oversee guest check-in and check-out processes, ensuring a seamless experience for all guests.
• Address guest concerns and resolve issues promptly.
• Manage daily operations of the front office.
• Ensure adherence to company standards and policies.
• Liaise with other departments to coordinate guest requests.
• Act as a point of contact for emergencies and incidents.
• Prepare daily reports to provide insights for decision-making.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Attention to detail

Interpersonal skills

Education

Degree in Hospitality Management or related field

Tools

Hotel management software (Opera)

Microsoft Office Suite

Job description

Company Description

Hotel Overview:

Nestled along the picturesque Arabian Gulf beaches, Mövenpick Hotel Jumeirah Beach is a modern 5-star hotel that promises an unparalleled experience of comfort and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, Mövenpick Hotel Jumeirah Beach stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.

What is in it for you:

• Gain access to over 1,000+ Hospitality Learning programs through Learn Your Way - a comprehensive learning platform of Accor.
• Come be a part of limitless world of Accor, filled with opportunities - to learn, grow & develop your skills within 54+ brands across 121+ countries.
• On the job learnings and exposure to get you settled in your new role, under extremely competent industry leaders who will help you, guide you and prepare you for future success.
• You can make a difference by joining us in the hotel's Social Care & Impact strategy wherein you can contribute towards our ongoing Environment Societal Governance related initiatives.
• Be a part of a winning team which shall allow you to think outside the box, challenge the status-quo and belong!

Job Description

• Team Leadership: Supervise and lead a team of front desk associates, including training, scheduling, and performance management.
• Guest Relations: Oversee guest check-in and check-out processes, ensuring a seamless and welcoming experience for all guests.
• Problem Solving: Address guest concerns and resolve any issues that may arise during their stay in a timely and professional manner.
• Operational Support: Managing daily operations of the front office, including room assignments, inventory management, and cashiering.
• Quality Assurance: Ensure adherence to company standards and policies, maintaining high levels of cleanliness, organization, and professionalism at all time as per LQA Brand Standards.
• Communication: Liaise with other departments to coordinate guest requests, room maintenance, and special accommodations.
• Emergency Response: Act as a point of contact for emergencies and incidents, following established procedures to ensure the safety and security of guests and staff.
• Reporting: Prepare daily reports, including occupancy rates, revenue figures, and guest feedback, to provide insights and support decision‑making processes.

Qualifications

• Minimum of 2 years experience in a front office supervisory or management role, in a 5-star hotel.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in hotel management software (e.g., Opera,) and Microsoft Office Suite.
• Strong problem‑solving skills and the ability to handle stressful situations.
• High attention to detail and organizational skills.
• Flexibility to work various shifts, including weekends and holidays.
• A degree in Hospitality Management or a related field is preferred.
• Proficiency in English is required; additional languages are a plus.

Additional Information

Our team and working environment:

Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

Guided by our purpose “Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care.” we empower every team member to bring their passion and creativity to life. At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Joining the team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

To connect with us, please visit https://www.accorhotels.jobs/home.aspx