Front Office Duty Manager: Elevate Guest Experiences

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a Front Desk Associate to manage guest services at the front desk. The ideal candidate will possess a Bachelor's degree and a service-focused personality, ensuring guest satisfaction and effective team collaboration. Responsibilities include managing daily operations, handling guest complaints, and preparing for arrivals. Fluency in English and Arabic is required, with additional languages preferred.

Benefits

Exclusive sector benefits

Career growth opportunities

Recognition for commitment

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience required.
• Service focused personality is essential.
• Prior experience working with Opera or related system is an asset.
• Proven ability to build and maintain relationships with stakeholders.
• Communicate clearly and effectively.

Responsibilities

• Provide efficient and personalized service as per hotel standards.
• Supervise front desk operations under the guidance of the Front Desk Manager.
• Ensure guest satisfaction and handle complaints effectively.
• Prepare for daily arrivals and coordinate with relevant departments.
• Conduct daily briefings and ensure operational objectives are met.

Skills

Service focused personality

Strong interpersonal skills

Problem solving abilities

Strong networking skills

Ability to lead by example

Fluency in English

Fluency in Arabic

Education

Bachelor’s degree in a relevant field

Tools

Opera system

Job description

A leading hospitality group in Dubai is seeking a Front Desk Associate to manage guest services at the front desk. The ideal candidate will possess a Bachelor's degree and a service-focused personality, ensuring guest satisfaction and effective team collaboration. Responsibilities include managing daily operations, handling guest complaints, and preparing for arrivals. Fluency in English and Arabic is required, with additional languages preferred.