Front Office Duty Manager — 5-Star Dubai Hotel

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking an experienced Front Office Supervisor to oversee guest relations and lead the front desk team. This role requires strong leadership skills, excellent communication, and proficiency in hotel management software. Ideal candidates should have at least 2 years of experience in a similar role. Join a dynamic team in an inclusive environment that promotes growth and creativity.

Benefits

Access to Hospitality Learning programs

Opportunities for career advancement

Inclusive workplace culture

Qualifications

• Minimum of 2 years experience in a front office supervisory or management role in a 5-star hotel.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Flexibility to work various shifts, including weekends and holidays.
• Proficiency in English is required; additional languages are a plus.

Responsibilities

• Supervise and lead a team of front desk associates, including training, scheduling, and performance management.
• Oversee guest check-in and check-out processes, ensuring a seamless experience for all guests.
• Address guest concerns and resolve issues promptly.
• Manage daily operations of the front office.
• Ensure adherence to company standards and policies.
• Liaise with other departments to coordinate guest requests.
• Act as a point of contact for emergencies and incidents.
• Prepare daily reports to provide insights for decision-making.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Attention to detail

Interpersonal skills

Education

Degree in Hospitality Management or related field

Tools

Hotel management software (Opera)

Microsoft Office Suite

Job description

A leading hospitality company in Dubai is seeking an experienced Front Office Supervisor to oversee guest relations and lead the front desk team. This role requires strong leadership skills, excellent communication, and proficiency in hotel management software. Ideal candidates should have at least 2 years of experience in a similar role. Join a dynamic team in an inclusive environment that promotes growth and creativity.