Front Office Duty Manager

AccorHotel; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A prominent hotel chain in Dubai seeks a full-time administrative staff member to ensure smooth daily operations and engage with guests. Ideal candidates should be management-trained, fluent in English, and possess strong interpersonal skills. Employee benefits include free stays at various hotels and significant discounts across locations worldwide.

Benefits

Free stays at other hotels

Generous discounts for bars and restaurants

Great offers from partners

Hilarious staff parties

Qualifications

• Fluent in English and trained in hotel management.
• Ability to inspire both colleagues and guests.
• Admit and learn from mistakes.

Responsibilities

• Ensure correct account management and admin processes.
• Assist guests during check-in and handle complaints.
• Optimize occupancy and room rates.

Skills

Fluent English

Management experience

Knowledge of local area

Customer service

Education

Training in hotel business

Job description

How does your working day look like

• Youll make sure the accounts are correct and admin processes run smoothly.
• Youll support your colleagues with a winning smile whenever once again all the guests turn up to check in at the same time. On top of this youll also keep your head above water when there are sudden changes of plan.
• Youll attend VIPs arrival.
• Youll ensure guests are attended quickly and any complaints handled tactfully and diplomatically.
• Youll communicate directly with Sales Accounting Housekeeping and Reservation and provides them with all relevant/ needed information.
• Youll be aware of room status and also the competitors status.
• Youll optimise the occupancy rate and average room rate.

Qualifications :

Your personality counts more than your CV

• Youve completed a course of training in the hotel business gained some management experience and can speak English fluently
• You can inspire your fellow staff just as you can inspire your guests. On top of this you know your way around town and always have tips for partying up your sleeve
• Youre a doer and even if you do it wrong sometimes you openly admit it
• Youre not just bringing your abilities but also your character

Additional Information :

Whats in it for you

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...

Remote Work :

No

Employment Type :

Full-time