Front Office Director: Guest Experience & Revenue Leader

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury hotel in the UAE is seeking a Director of Front Office to lead guest service operations. The role requires a college degree and two years of experience in a similar position. Responsibilities include ensuring guest satisfaction, managing room availability, and collaborating with various departments. The ideal candidate is well-versed in hotel property management systems and has excellent communication skills in English.

Qualifications

• Must have a college/university degree.
• Minimum of two years experience in a similar role.
• Computer literate with knowledge of hotel property management systems such as Opera.
• Ability to communicate English clearly, fluently in writing and reading.

Responsibilities

• Ensure guests receive prompt attention and recognition throughout their stay.
• Plan and implement availability controls to maximize hotel revenues.
• Maintain performance standards among guest contact employees.
• Inform management about trends or issues affecting guests.
• Collaborate with housekeeping to allocate arriving guests efficiently.
• Participate in decisions regarding occupancy goals and pricing.

Job description

A luxury hotel in the UAE is seeking a Director of Front Office to lead guest service operations. The role requires a college degree and two years of experience in a similar position. Responsibilities include ensuring guest satisfaction, managing room availability, and collaborating with various departments. The ideal candidate is well-versed in hotel property management systems and has excellent communication skills in English.