Front Office Assistant

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality group in Dubai seeks a Guest Experience Expert to deliver exceptional service and guide guests during their stay. Responsibilities include addressing guest requests and processing operational needs. No prior experience is required, but a high school diploma or equivalent is necessary. This role emphasizes professionalism and maintaining quality standards.

Qualifications

• Must be able to create a safe workplace and follow company policies.
• Ability to maintain confidentiality and uphold quality standards.
• Must take a hands-on approach to work, including moving and lifting objects.

Responsibilities

• Deliver a wide range of services that guide guests through their stay.
• Process operational needs and address guest requests.
• Complete reports and share highlights of the local area.

Education

High school diploma or G.E.D. equivalent

Job description

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None