Front Office Agent

The Lana; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A luxury hotel in Dubai seeks a dedicated Front Office Agent to ensure an exceptional guest experience. The ideal candidate will have a passion for service, experience in Front Desk or Guest Relations, and the ability to communicate effectively in English. The role involves acting as a hotel ambassador, building relationships with guests, and supporting the hotel's values of empathy and creativity. Competitive benefits are offered including private medical insurance and complimentary stays.

Benefits

Competitive Salary Package

Complimentary stays with breakfast

50% off at bars and restaurants

Private Medical Insurance

Life Insurance

Flight Allowance

Shared Company Accommodation

Company provided transportation

Uniform provided with complimentary laundry

Service Charge

Qualifications

• High empathy and guest centricity is essential.
• Previous experience in Front Desk or Guest Relations.
• Ability to communicate fluently in English.

Responsibilities

• Act as a hotel ambassador for guests.
• Create meaningful relationships and connections with guests.
• Ensure a positive guest experience through communication.

Skills

Guest centricity

Communication

Empathy

Problem-solving

Cultural awareness

Tools

Microsoft Dynamics

Opera

HotSOS

Spa Soft

Job description

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Menu Careers website DORCHESTER COLLECTION

DORCHESTER COLLECTION vacancy search engine

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update.

Reference

2025-5928

Hotel

The Lana

Division & Department

Rooms - Front Office

Job Title

Front Office Agent

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Front Office Agent you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll get

As a Front Office Agent at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you’ll do

You’ll love what you do and take pride in delighting our guests:

• You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.
• You will create real connections and meaningful relationships by utilizing collective intelligence from all sources.
• Our team of hosts is responsible for acting as a hotel ambassador during the whole day. This will include showing guests around, conducting daily duties in an efficient and timely manner, be empathetic and guest centric focus. All of this to ensure our guests receive nothing but the best experience.
• Sometimes our guests have special requests and even special occasions. Most of these requests are fulfilled by our host team with the support of our creative team.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Front Office Agent (Host) you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. Our Host must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are the essence of a day in the life of a Front Office Agent, but we’ll make sure you are provided with specifics on how we care for our hotel.

What you’ll bring

• You’ll bring your unique personality and passion to the role and the team.
• You have high empathy and guest centricity. Resilient.
• You are confident, well spoken, generous and you can manage multiple relationships and tasks.
• You can share your passion about the brand. You are curious and culturally aware.
• You are a problem solver and you always go above and beyond.
• Communication is what keeps our departments running perfectly. Our Front Desk Agent must communicate with other departments and extended hotel team in order to ensure the alignment remains.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Additional languages are an advantage.
• You will have previous experience in Front Desk or in Guest Relations.
• You have a knowledge of Microsoft Dynamics, Opera, HotSOS, Spa Soft.

Job Location

United Arab Emirates

Location

Dubai

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