Front Office Agent

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international hotel group in Dubai seeks a Front Desk Agent to manage guest check-in and check-out, handle inquiries, and ensure a positive guest experience. The ideal candidate will have excellent interpersonal skills, attention to detail, and the ability to solve problems creatively. Join a team dedicated to responsible hospitality and make an impact on guests' experiences.

Qualifications

• Proficient in plumbing and basic repairs.
• Ability to use general repair tools and read specifications.
• Energetic and dynamic personality.

Responsibilities

• Register and room all guest arrivals.
• Perform check in and check out procedures.
• Handle guest complaints and inquiries.
• Maintain front desk work area cleanliness.

Skills

Interpersonal skills

Problem solving

Attention to detail

Customer service

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Register and room all guest arrivals according to established procedures
• Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
• Maintain cashier float and ensure accurate daily report of all money received
• Cash hotel guests’ personal and travelers checks and assist with currency exchange
• Keep abreast of all modifications to accounting policies and procedures
• Attend to guests’ request of using the service of safety box at all times
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
• Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
• Is familiar with other Hyde properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Hyde property
• Ensure that the guests depart the hotel with a positive impression of hotel service
• Perform the audit balances and prepare all reports for audit in an orderly fashion
• When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
• Maintain comprehensive knowledge of standard reservation procedures
• Maintain exemplary department standards of behavior and appearance and attitude
• Ensure front desk work area is kept clean and in an orderly state at all times
• Is fully aware of the Credit policy

Personal Attributes

• Proficient in plumbing, pipe and gas fitting repair and maintenance plus basic knowledge of one other building operations skill set
• The ability to use all general repair tools, read shop drawings and specifications, make rough estimates of required materials.
• The ability to work independently with good interpersonal skills
• A creative, practical and pro-active approach to problem solving
• An energetic and dynamic personality