Front Office Agent

Hyde; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai seeks a front desk staff member responsible for guest registration, check-in procedures, and maintaining hotel service standards. Key attributes include proficiency in plumbing repairs, interpersonal skills, and a proactive problem-solving approach. The position offers a chance to enhance guest experiences while ensuring front desk operations run smoothly.

Responsibilities

• Register and room all guest arrivals according to established procedures.
• Perform check in, check out and room change procedures.
• Maintain cashier float and ensure accurate daily report of money received.
• Attend to guests’ requests and complaints, referring problems to supervisors when necessary.
• Ensure front desk work area is kept clean and orderly.

Skills

Proficient in plumbing, pipe and gas fitting repair

Good interpersonal skills

Creative and proactive approach to problem solving

Ability to work independently

Job description

Job Description

• Register and room all guest arrivals according to established procedures
• Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
• Maintain cashier float and ensure accurate daily report of all money received
• Cash hotel guests’ personal and travelers checks and assist with currency exchange
• Keep abreast of all modifications to accounting policies and procedures
• Attend to guests’ request of using the service of safety box at all times
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
• Attend to guest’s complaints, inquiries and requests, refer problems to supervisor / Assistant Manager if he / she unable to assist
• Is familiar with other Hyde properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Hyde property
• Ensure that the guests depart the hotel with a positive impression of hotel service
• Perform the audit balances and prepare all reports for audit in an orderly fashion
• When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
• Maintain comprehensive knowledge of standard reservation procedures
• Maintain exemplary department standards of behavior and appearance and attitude
• Ensure front desk work area is kept clean and in an orderly state at all times
• Is fully aware of the Credit policy

Additional Information

Personal Attributes

• Proficient in plumbing, pipe and gas fitting repair and maintenance plus basic knowledge of one other building operations skill set
• The ability to use all general repair tools, read shop drawings and specifications, make rough estimates of required materials.
• The ability to work independently with good interpersonal skills
• A creative, practical and pro‑active approach to problem solving
• An energetic and dynamic personality