Front Office Agent

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai seeks a Front Desk Manager to oversee reception activities, ensure guest satisfaction, and maintain hotel procedures. Candidates should have at least 2 years of experience in guest relations, preferably in a four or five-star hotel, and possess strong communication skills in English. Knowledge of Arabic or a European language is beneficial. This role fosters a positive guest experience in a multi-cultural environment.

Qualifications

• Minimum 2 years Guest Relations experience preferably in a four or five star hotel.
• Arabic or a European language capability is a plus.

Responsibilities

• Manage all activities relevant to the Front Desk such as reception and check in/out.
• Ensure all guest data is accurately entered into the hotel system.
• Attend to guest complaints and inquiries, referring to supervisors if necessary.
• Maintain accurate daily report of all money received.

Skills

Strong written and verbal communication skill in English

Ability to work cohesively with co-workers

Ability to focus attention on guest needs

Ability to promote positive relations with guests

Able to exercise good judgment

Education

Post Secondary Education in Hotel Management

Job description

Company Description

An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.

Job Description

Purpose of Position

To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.

Key Roles & Responsibilities

• Register and room all guest arrivals according to established procedures
• Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
• Maintain cashier float and ensure accurate daily report of all money received
• Cash hotel guests’ personal and travelers checks and assist with currency exchange
• Keep abreast of all modifications to accounting policies and procedures
• Attend to guests’ request of using the service of safety box at all times
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
• Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
• Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Raffles property
• Ensure that the guests depart the hotel with a positive impression of hotel service
• Perform the audit balances and prepare all reports for audit in an orderly fashion
• When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
• Maintain comprehensive knowledge of standard reservation procedures
• Maintain exemplary department standards of behavior and appearance and attitude
• Ensure front desk work area is kept clean and in an orderly state at all times
• Is fully aware of the Credit policy
• Adhere to OH&S policies and procedures
• Perform related duties and special projects assigned

Personal Attributes

• Strong written and verbal communication skill in English
• Able to develop rapport with and gain support from Colleagues and Management staff
• Ability to work cohesively with co-workers as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with all guests and patrons
• Able to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

Qualifications

• Post Secondary Education or relevant qualifications in Hotel Management
• Arabic or a European language capability

Experience

• Minimum 2 years Guest Relations experience preferably in a four or five star hotel

Additional Information

Raffles Dubai
Sheikh Rashid Road, Wafi
121800 Dubai, United Arab Emirates