Front Desk Team Lead - Guest Services & Operations

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai seeks an Entry Level Manager to oversee Front Desk operations. This role involves ensuring guest satisfaction, managing daily operations, and supporting team development. Candidates should have a high school diploma or GED with relevant experience, or a 2-year degree in hospitality, and strong interpersonal and communication skills. The position offers a dynamic work environment within a renowned company.

Qualifications

• 2 years experience in guest services front desk or related area.
• Demonstrated honesty and integrity.
• Coaching and mentoring skills.

Responsibilities

• Lead daily shift operations of the Front Desk team.
• Manage day-to-day operations and ensure quality service.
• Handle guest complaints and feedback to improve satisfaction.

Skills

Interpersonal skills

Communication skills

Leadership

Problem-solving

Conflict negotiation

Education

High school diploma or GED

2-year degree in Hotel Management

Job description

A leading hotel chain in Dubai seeks an Entry Level Manager to oversee Front Desk operations. This role involves ensuring guest satisfaction, managing daily operations, and supporting team development. Candidates should have a high school diploma or GED with relevant experience, or a 2-year degree in hospitality, and strong interpersonal and communication skills. The position offers a dynamic work environment within a renowned company.