Front Desk Supervisor Sheikh Zayed Road

Marriott Executive Apartments; Abu Dhabi; Vor Ort; AED 60.000 - 90.000; Vollzeit

Zusammenfassung

Marriott Executive Apartments in Abu Dhabi seeks a Guest Services Agent to process guest check-ins, verify identity and payment, assign rooms, and issue keys. You will balance cash, prepare daily cashier reports, and handle diverse payment types while ensuring security and accuracy.

You will support training and coaching of team members, respond to guest requests with professionalism, and maintain high standards of service according to Marriott policies.

Qualifikationen

• Education: High school diploma or GED equivalent.
• At least 1 year of related work experience.
• Supervisory experience: at least 1 year.

Aufgaben

• Process guest check-ins, verify identity and payment, assign rooms and issue keys.
• Set up guest accounts per requirements and ensure accurate billing.
• Balance cash, prepare cashier and closing reports, and secure bank while shifts begin/end.
• Answer calls and assist guests with directions and property information.
• Assist management in training and coaching staff; respond to guest requests.

Kenntnisse

Guest service

Cash handling

Communication

Ausbildung

High school diploma or GED

Tools

POS systems

Computers

Jobbeschreibung

Job description

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.