Front Desk Supervisor Arabic Speaker

TALENTMATE; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A distinguished hospitality firm in Ras Al Khaimah is seeking a Front Desk Supervisor to oversee front office operations and enhance guest experiences. Responsibilities include supervising team members, managing guest requests, and driving sales through excellent service. Ideal candidates should have prior front office experience, strong communication skills, and a passion for guest satisfaction. This full-time role offers a dynamic work environment in the hospitality sector.

Qualifications

• Experience in hotel, leisure, or retail sectors required.
• Ability to prioritize and meet deadlines.
• Strong supervisory and inter-personal skills.

Responsibilities

• Supervise Front Desk operations during the assigned shift.
• Ensure shift team has knowledge of hotel products and services.
• Advise shift team of special events or VIP Guests.
• Monitor performance of Team Members with emphasis on training.
• Maximize sales revenues through up-selling.
• Manage guest requests and complaints promptly.
• Maintain professional appearance of the Front Desk.

Skills

Front Office experience

Commercial awareness

Organizational skills

Excellent communication skills

Passion for guest service

Education

Supervisory/management certificate/diploma or degree

Job description

Job Description

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check‑in/check‑out, guest requests, concierge services and promotion of in‑house activities.

What will I be doing?

As a Front Desk Supervisor, you will oversee the front office activities between the guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our guests and, therefore, must perform the following tasks to the highest standards.

Responsibilities

• Supervise Front Desk operations during your assigned shift to a consistently high standard.
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Advise your shift team of any special events or VIP Guests in the hotel that day.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork.
• Maximize sales revenues through up‑selling and marketing program.
• Manage Guest requests, inquiries, and complaints promptly and completely.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service.

What are we looking for?

Skills

• Front Office experience in the hotel, leisure, and/or retail sector.
• Strong commercial/business awareness and demonstration of sales capabilities.
• Calm, organized work ethic with the ability to prioritize and meet deadlines.
• Excellent supervisory, inter‑personal, and communication skills.
• A passion for delivering exceptional levels of guest service.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Garden Inn Ras Al Khaimah

Schedule

Full‑time

Brand

Hilton Garden Inn

Job

Guest Services, Operations, and Front Office

Role Level

Mid‑Level

Country

United Arab Emirates

City

Ras Al Khaimah