Front Desk Specialist: Guest Service & Up-Sell

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai seeks a Receptionist to provide courteous service and manage front office operations. Responsibilities include check-in/check-out processes, guest inquiries, and maintaining cleanliness in the front office area. Ideal candidates are proactive, organized, and preferably German speakers. Competitive employee benefits are offered, including discounts and learning opportunities.

Benefits

Employee benefit card for discounts

Learning programs

Opportunities for career growth

Qualifications

• Proven work experience as a Receptionist or Front Office Representative.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.

Responsibilities

• Provide efficient, personalized, courteous service to guests.
• Manage check-in and check-out processes.
• Handle guest inquiries and complaints professionally.
• Ensure cleanliness and efficacy of the front office area.

Skills

Proactive problem solving

Multitasking

Organizational skills

Verbal communication

Written communication

Professional appearance

German language

Job description

A leading hospitality company in Dubai seeks a Receptionist to provide courteous service and manage front office operations. Responsibilities include check-in/check-out processes, guest inquiries, and maintaining cleanliness in the front office area. Ideal candidates are proactive, organized, and preferably German speakers. Competitive employee benefits are offered, including discounts and learning opportunities.