Front Desk Representative-All Locations

KOZMA & KOZMA SALON; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier salon chain in Dubai is seeking a customer service professional to provide outstanding support, assist clients, and drive sales. The ideal candidate will have strong communication skills and experience in the industry. Join a fun and rapidly growing team that values customer satisfaction and employee wellness.

Benefits

Competitive monthly salary

Booking commission

Retail commission

Generous annual leave

Free medical provided

Free Salon Services

Responsibilities

• Provide Outstanding Customer Service to clients.
• Check in clients and welcoming them.
• Sell Retail and Addons.
• Provide reservations.
• Process POS transactions.
• Assist with salon operation.

Skills

Strong English Speaking and writing skills

Customer service experience

Sales experience

Sales driven

Ability to deal with client complaints

Confident

Fast learner

Ability to work under pressure

Job description

Job Summary

The purpose of this role is to provide Outstanding Customer Service to clients, welcoming them, checking them in and dealing with any complaint or issue, answering their questions about products and services and make sure they have a great experience. Assist with salon operation, provide reservations, and sell retail and addons.

Responsibilities

• Provide Outstanding Customer Service to clients.
• Check in clients and welcoming them.
• Sell Retail and Addons.
• Provide reservations.
• Process POS transactions.
• Assist with salon operation such as resolving client complaints, stock management and other day to day salon activities.

Requirements

• Strong English Speaking and writing skills.
• Customer service experience.
• Sales experience.
• Sales driven.
• Ability to deal with client complaints.
• Confident.
• Fast learner, ability to understand and memorize lots of information within a timely manner.
• Ability to work under pressure or occasional stressful circumstances.

Benefits

• Competitive monthly salary.
• + Booking commission.
• + Retail commission.
• Generous annual leave.
• Free medical provided.
• Free Salon Services.

About the Company

Kozma & Kozma, and Kozma Curl are international salons with branches around Qatar, Dubai, Abu Dhabi, and Oman.

Kozma Curl brand in addition to owning salons it has its own Curly Products and Ecommerce site.

We are rapidly growing around the region. It’s a fun and great place to work.

Website: www.kozmaandkozma.com www.kozmacurl.com