Front Desk Representative-Abu Dhabi

KOZMA & KOZMA SALON; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading salon company in Abu Dhabi is seeking a Customer Service representative to provide outstanding service and support to clients. Responsibilities include welcoming clients, managing reservations, selling products, and ensuring a memorable salon experience. Candidates should have strong communication skills, experience in customer service, and a proactive sales approach. Competitive salary and benefits, including commissions and free salon services are offered.

Benefits

Competitive Salary

Booking commission

Retail commission

Generous annual leave

Free medical provided

Free salon services

Qualifications

• Strong English speaking and writing skills required.
• Experience in customer service and sales is essential.
• Ability to handle client complaints confidently.

Responsibilities

• Provide outstanding customer service to clients.
• Check in and welcome clients upon arrival.
• Sell retail products and addons to clients.
• Process POS transactions efficiently.
• Assist with day-to-day salon operations.

Skills

Strong English Speaking

Customer service experience

Sales experience

Sales driven

Ability to deal with client complaints

Confident

Fast learner

Ability to work under pressure

Job description

Purpose

The purpose of this role is to provide Outstanding Customer Service to clients, welcoming them, checking them in and dealing with any complaint or issue, answering their questions about products and services and making sure they have a great experience. Assist with salon operation, provide reservations, and sell retail and addons.

Responsibilities

1. Provide Outstanding Customer Service to clients.
2. Check in clients and welcome them.
3. Sell Retail and Addons.
4. Provide reservations.
5. Process POS transactions.
6. Assist with salon operations such as resolving client complaints, stock management and other day to day salon activities.

Requirements

Required Role Competencies

1. Strong English Speaking and writing skills.
2. Customer service experience.
3. Sales experience.
4. Sales driven.
5. Ability to deal with client complaints.
6. Confident.
7. Fast learner, ability to understand and memorize lots of information within a timely manner.
8. Ability to work under pressure or occasional stressful circumstances.

Benefits

Pay Package:

• Salary: Competitive Salary
• Competitive monthly salary
• Booking commission
• Retail commission
• Generous annual leave
• Free medical provided
• Free Salon Services

About the Company

Kozma & Kozma, and Kozma Curl are international salons with branches around Qatar, Dubai and Oman.

Kozma Curl brand in addition to owning salons it has its own Curly Products and Ecommerce site.

We are rapidly growing around the region. It’s a fun and great place to work.

Website: www.kozmaandkozma.com