Front Desk Receptionist - Russian Speaker

Hilton Worldwide, Inc.; Fujairah City; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company in Fujairah seeks a Front Desk Receptionist who is fluent in Russian. The role involves providing excellent customer service from check-in to check-out, handling guest queries, and maintaining high grooming standards. Candidates should have previous experience in customer service and a completed high school certificate.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Excellent grooming standards.

Responsibilities

• Achieve positive outcomes from Guest queries.
• Ensure an efficient reception experience for Guests.
• Demonstrate a high level of customer service at all times.

Skills

Customer service

Communication skills

IT proficiency

Education

High school certificate or equivalent

Job description

Overview

Front Desk Receptionist - Russian Speaker (HOT0C0FI) – DoubleTree by Hilton Fujairah City. Location: Fujairah Business Centre, Al Maktoum Rd, Fujairah.

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and completes audits, as required.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Keep Front Office Manager and Reception Supervisors informed of relevant guest feedback and feedback from other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with Night Team training and development efforts
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use correct procedures regarding acceptance of foreign currencies, credit cards and cash in line with hotel policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Follow policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Qualifications

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Advantageous: previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton has offered business and leisure travelers exceptional guest experiences and is dedicated to continuing its tradition of providing excellent service worldwide.