Front Desk Receptionist

Kottakkal Ayurvedic Medical Center LLC; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

A healthcare center in Dubai is seeking a dedicated Front Office staff member to provide exceptional customer service and manage front desk operations. Responsibilities include greeting patients, managing appointments, assisting with insurance processes, and ensuring a welcoming environment. Candidates must have excellent communication skills and a professional appearance. This is a permanent position offering opportunities to engage directly with patients.

Responsibilities

• Ensure the smooth flow of front desk operations.
• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer phone calls, emails, and walk-in inquiries.
• Manage patient appointments efficiently.
• Provide information regarding insurance claims.
• Assist with insurance forms and paperwork.
• Coordinate with insurance providers.
• Maintain patient records and confidentiality.
• Keep the front office area neat and professional.
• Handle incoming and outgoing mail.
• Assist with billing inquiries and process payments.
• Build a good rapport with all customers.
• Handle customer complaints effectively.
• Manage billing processes accurately.
• Utilize upselling techniques.
• Perform general office duties.
• Ensure allocation of treatment rooms as advised.
• Respond to inquiries promptly.
• Keep accurate records of medicine stock.
• Report maintenance or cleanliness issues.
• Maintain a good rapport with other departments.

Skills

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Professional appearance and positive attitude

Customer service orientation

Upselling skills

Basic computer proficiency

Attention to detail

Time management

Problem-solving skills

Cash handling skills

Job description

Job description:

The Front office is responsible for providing a friendly, welcoming and efficient service to all customers, in line with the Management’s vision and values on customer satisfaction. The main purposes of the front office staff are to respond courteously to guests’ requests, play main part in the general running of the reception desk and help the Doctors to maintain a smooth consultation bookings service.

• Ensure the smooth flow of front desk operations.
• Greet and welcome patients and visitors in a friendly and professional manner, ensuring a positive first impression of the center.
• Answer phone calls, emails, and walk-in inquiries, directing them appropriately while providing accurate information.
• Schedule, confirm, and manage patient appointments efficiently.
• Provide clear and accurate information regarding insurance claims, including coverage details, claim processes, and any necessary documentation.
• Assist patients with filling out insurance forms and ensure all paperwork is completed correctly and submitted on time.
• Coordinate with insurance providers, helping to resolve any issues or questions related to claims and coverage.
• Maintain patient records and ensure confidentiality.
• Maintain and manage the front office area, ensuring it is neat and professional.
• Handle incoming and outgoing mail, packages, and deliveries.
• Assist with billing inquiries, process payments, and issue receipts.
• Build a good rapport with all customers to producing excellent feedback and guest satisfaction/customer care.
• Deal with customer complaints/issues in quickly, effectively and courteous manner, providing or seeking solutions as quickly as possible.
• To be responsible for accurate and efficient accounts and customer billing processes.
• Ensure the usage of suggestive selling techniques to upsell treatment/packages and to increase footfall & revenue.
• To undertake general office duties, including correspondence, software, emails, filing and reports to ensure the smooth running of the operations.
• Ensure treatment room/therapist are allocated as per the advice of Doctors and as per guest preference and special requests.
• Ensure prompt responds to telephone and in-person inquiries regarding booking, information and patient concern. Keeping a record of the same.
• Ensure proper response /follow ups for all the enquiries/phone calls and keeping record of the same.
• Keep accurate record of medicine stock, sales and usage.
• Report any maintenance, breakage or cleanliness problems to the relevant manager.
• Maintain a good rapport with other departments like Doctors and therapists.

Job Type: Permanent

Skills

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Professional appearance and positive attitude
• Customer service orientation with a friendly and welcoming approach
• Upselling skills— ability to promote company services, packages, or products effectively
• Basic computer proficiency (MS Office, scheduling software, etc.)
• Attention to detail and accuracy in handling guest information
• Time management and problem-solving skills
• Ability to handle cash or billing procedures if required
• Team player with flexibility to assist in other administrative tasks