Front Desk & Guest Experience Specialist

PULLMAN; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Ras Al Khaimah is seeking a Front Desk Supervisor to ensure guest satisfaction and maintain front desk operations. Responsibilities include providing courteous service, managing guest check-ins, and handling complaints. Ideal candidates will be hotel management graduates with strong interpersonal skills and preferably speak Arabic. This role offers engaging duties in a vibrant hotel environment.

Qualifications

• Strong interpersonal and problem solving abilities.
• Experience with Front Desk Operations.
• Fluency in Arabic is preferred.

Responsibilities

• Provide efficient, personalized, courteous service to guests.
• Supervise front desk operations to ensure guest satisfaction.
• Handle guest complaints and coordinate with relevant departments.
• Prepare for daily arrivals and manage check-in processes.
• Ensure adherence to company standards and procedures.

Skills

Interpersonal skills

Problem-solving

Customer service

Teamwork

Upselling techniques

Education

Hotel Management Graduate

Job description

A luxury hotel chain in Ras Al Khaimah is seeking a Front Desk Supervisor to ensure guest satisfaction and maintain front desk operations. Responsibilities include providing courteous service, managing guest check-ins, and handling complaints. Ideal candidates will be hotel management graduates with strong interpersonal skills and preferably speak Arabic. This role offers engaging duties in a vibrant hotel environment.