Front Desk & Guest Experience Specialist

Centro Barsha; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier hospitality establishment in Dubai is seeking a dynamic Guest Service Agent. You will be responsible for delivering exceptional customer service, checking in and out guests, and maintaining operational standards. Ideal candidates will have a hospitality degree, experience in hotel front office roles, and excellent communication skills. Join a multicultural team in a vibrant working environment.

Qualifications

• Previous experience in the Front Office Department within a hotel is ideal.
• Knowledge of hotel's policies and service standards is essential.
• Multilingual skills are advantageous.

Responsibilities

• Provide professional and customer-focused service to guests.
• Check in and check out guests according to established standards.
• Maintain operational readiness of the Guest Service Desk.
• Sell rooms and manage cash inventory as per hotel policies.

Skills

Excellent written and verbal English communication skills

Strong interpersonal abilities

Problem-solving skills

Ability to work under pressure

Customer service orientation

Education

Degree in hospitality

Tools

Opera

Job description

A premier hospitality establishment in Dubai is seeking a dynamic Guest Service Agent. You will be responsible for delivering exceptional customer service, checking in and out guests, and maintaining operational standards. Ideal candidates will have a hospitality degree, experience in hotel front office roles, and excellent communication skills. Join a multicultural team in a vibrant working environment.