Front Desk Guest Experience Agent — Dubai

Minor International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality company in Dubai is seeking a friendly and customer-focused Female Guest Service Agent to ensure guests have a comfortable and memorable stay. Responsibilities include managing check-ins, assisting with reservations, and addressing guest inquiries. Ideal candidates should have hospitality experience and excellent communication skills in English and Arabic. The position is full-time, focusing on delivering exceptional guest service.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Flexibility to work various shifts including evenings, weekends, and holidays.
• Professional appearance and adherence to grooming standards.

Responsibilities

• Welcome and greet guests upon arrival providing a warm and professional first impression.
• Process guest check-ins and check-outs efficiently ensuring all necessary paperwork is completed accurately.
• Handle guest complaints and concerns with empathy and work towards satisfactory resolutions.

Skills

Excellent communication skills in both English and Arabic

Strong interpersonal skills

Problem-solving skills

Ability to multitask and remain calm under pressure

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

A hospitality company in Dubai is seeking a friendly and customer-focused Female Guest Service Agent to ensure guests have a comfortable and memorable stay. Responsibilities include managing check-ins, assisting with reservations, and addressing guest inquiries. Ideal candidates should have hospitality experience and excellent communication skills in English and Arabic. The position is full-time, focusing on delivering exceptional guest service.