Front Desk Clerk

Centara Hotels and Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier hotel chain in Dubai seeks a dynamic Front Office individual committed to providing exceptional guest service. Responsibilities include welcoming guests, managing check-ins/outs, handling inquiries, and training staff. Candidates should possess a Bachelor's degree in Hospitality Management and have 2-4 years of experience in a similar role. Strong proficiency in English and the ability to work under pressure are essential.

Qualifications

• 2-4 years of experience in a similar position, preferably in the hospitality business.
• Mature and pleasant personality with a neat appearance.

Responsibilities

• Greet and welcome all guests according to the hotel standards.
• Check-in and check-out of guests.
• Handle guest complaints and inquiries.

Skills

Proficiency in English

Computer literacy

Good health

Pleasant personality

Ability to work under pressure

Education

Bachelor Degree in Hospitality Management

Job description

About Us

Centara Mirage Beach Resort Dubai, a themed destination resort on a prime stretch of the Dubai Islands waterfront, inspired by mythical Thai and Arabian adventures. Designed with family fun in mind, Centara Mirage Beach Resort Dubai features 607 expansive rooms and suites, offering a choice of stunning city or sea views and an option for bunk beds. Along with an impressive beachfront swimming pool and waterslides, the resort also houses three age-specific Kids’ Clubs, a candy-themed kids’ spa, outdoor playground, fully-equipped fitness centre, myriad water sports and a family-friendly lounge.

An ideal family resort for holiday includes moments of pure relaxation, SPA Cenvaree provides luscious wellness treatments specifically formulated for both adults and younger guests, making the resort a true oasis for all ages.

The Brand

Centara Hotels & Resorts is dedicated to providing exceptional service in unique and sophisticated environments. As a Thai hospitality management and holding company it places a strong emphasis on providing Thai-influenced hospitality and its inimitably warm service across all its brands whilst embracing and maintaining a sense of place in the local environment of each property.

Opportunity for you

We are looking for dynamic and talented Front Office individual who is committed to provide exceptional service in unique and sophisticated environments.

Key Job Responsibilities

• To greet and welcome all guests according to the standards and procedures of the hotel.
• To check-in and check-out of guests
• To check guest folio posting are accurate.
• To ensure that all group billing instructions are properly adhered to according to the standards and procedures of the hotel.
• To handle guest complaints, inquiries, comments and initiate appropriate action and follow-up.
• To ensure special amenities and services are delivered on time.
• To prepare duty roster and submit to manager for approval.
• To train subordinates according to the standards and procedures of the hotel.

Qualifications

• Bachelor Degree in Hospitality Management or related field.
• 2 – 4 years of experience in similar position preferably in hospitality business.
• Proficiency in English and computer literate.
• Good health, mature and pleasant personality, and neat appearance.
• Able to work under pressure.