Front Desk Attendant - D3 (Emiratisation)

Chalhoub Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury retailer in Dubai is seeking a Front Desk Attendant to manage all front office operations, greet visitors, and handle calls. This role is designated for UAE Nationals only, in line with Emiratisation policies. The position offers flexible working hours and a competitive benefits package, including healthcare and employee discounts.

Benefits

Healthcare benefits

Child education contribution

Employee discounts

Flexible working policies

Qualifications

• Excellent verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Manage incoming/outgoing calls and messages.
• Greet visitors and guide them to their destination.
• Operate the mail room and handle deliveries.

Skills

Communication skills

Organizational skills

Customer service

Job description

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people‑at‑heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future‑proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you’ll be doing

Job Purpose

Our Front Desk Attendant is responsible for all front office operations such as handling company incoming and outgoing telephone calls, dispatching of mail, couriers and time sheets. The job holder is the single point of contact for all messages and information.

Key Accountabilities

• Daily collection and delivery of mail from the PO Box, and transfer to the office mail room when assigned.
• Operate the telephone switchboard to answer, screen, and forward calls, providing information and taking messages.
• Provide information about the establishment such as location, working hours, departments, employees, and services offered.
• Greet visitors, determine the nature and purpose of their visit, and direct or escort them to the appropriate destination.
• Maintain the guest reservation system.
• Receive, sort, and route mail, courier packages, and deliveries.
• Manage the mail room by allocating mail space for each department or company.
• Assist staff and track international calls and faxes to enable the accounts department to debit costs to personnel.
• Stay aware of staff locations, such as whether they are out of the office, in a meeting, on leave, or on business travel.
• Arrange public transportation for guests when requested.
• Maintain up‑to‑date telephone lists.
• Perform clerical duties as needed, including filing, photocopying, and collating.

Working Hours: 8:00 AM to 2:30 PM

Eligibility: This role is open exclusively to UAE Nationals, in alignment with the UAE Emiratisation mandate.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.