Front Desk Agent Russian Speaker

Marriott Hotels Resorts; Dubai; On-site; AED 40,000 - 50,000; Full time

Job summary

A global hotel chain is seeking a candidate in Dubai to manage guest check-ins, check-outs, and billing processes. The successful applicant will ensure payments, activate room keys, and coordinate with housekeeping. This role requires excellent communication skills for working with guests and staff. Preferred qualifications include a high school diploma with no prior work experience necessary. The company promotes a diverse and inclusive culture, valuing equal opportunity.

Responsibilities

• Process all guest check-ins and check-outs.
• Secure payment and activate/reissue room keys.
• Verify and adjust billing for guests.
• Communicate with staff when guests are waiting for rooms.
• Operate telephone switchboard station.

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Process all guest checkins checkouts room assignments and room change/late checkout requests. Secure payment; activate/reissue room keys. Ensure rates match market codes document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports contingency lists and credit card authorization reports. Supply guests with directions and information. Answer record and process all guest calls requests questions or concerns; follow up to ensure each has been met to guests satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests checks process all payment types vouchers paidouts charges and provide change. Notify Loss Prevention/Security of any reports of theft.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Marriott International is an equal opportunity employer that believes in hiring a diverse workforce and sustaining an inclusive people-first culture. They are committed to nondiscrimination on every protected basis such as disability and veteran status or any other basis covered under applicable law.

REQUIRED EXPERIENCE

Unclear Seniority