Front Desk Agent (Residence) - FIVE LUXE JBR

FIVE Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel group in Dubai is seeking enthusiastic individuals to join their Front Office team. Candidates must possess excellent communication skills and a proactive, detail-oriented approach. Responsibilities include catering to guests' needs and maintaining high service standards. The position offers a unique opportunity to excel in a vibrant, guest-centric environment. Flexibility to work various shifts is essential.

Qualifications

• 1-2 years in a similar role, delivering sensational experiences.
• Strong communication skills in English; proficiency in other languages is a plus.
• Ability to maintain a polished, professional appearance.

Responsibilities

• Adhere to grooming standards and maintain a polished appearance.
• Anticipate and cater to guests' needs, delivering exquisite service.
• Manage guest complaints and escalate as necessary.

Skills

Excellent Communication

Leadership

Organisational Skills

Customer Satisfaction

Fluency in English

Detail-Oriented

Proactive Nature

Creative Problem Solving

Teamwork

Tools

Word

Excel

Outlook

Hotel PMS (Opera)

Job description

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

What We’re Looking For

• A proven track record of 1-2 years in a similar role, delivering sensational Experiences synonymous with FIVE's award-winning Service Quality.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
• A steadfast desire to Improve Customer Satisfaction, showcasing a commitment to Industry‑Leading Standards.
• Impeccable communication skills, both verbal and written, with fluency in English (Proficiency in multiple languages is preferred).
• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated.
• Next‑Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• A teamwork‑oriented mindset, fostering Collaboration and Cooperation among FIVE Tribe Members to achieve collective success.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
• A hands‑on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Arrives to work promptly, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE‑Styled’ appearance.
• Anticipates and caters to Guests’ needs, delivering Exquisite service that Elevates Guest Satisfaction.
• Strives for Top‑Notch Service, embracing the Disruptive and Visionary approach that makes FIVE an Industry‑Leading Lifestyle Destination.
• Ensures there are no complaints about the Front Office Department, consistently achieving the Highest Degree of Guest Satisfaction.
• Demonstrates Expert Knowledge of Room Types, Hotel Facilities, Dining Venues, Shop Hours, Function Rooms, and Daily Events, maintaining an Impeccable Level of Awareness.
• Stays informed about FIVE’s Leadership Team and their Roles and Availability.
• Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary‑Breaking Level of Compliance.
• Attends required training sessions to stay at the Cutting Edge of their profession.
• Maintains a Clean and Glamorous work area by filing all paperwork on the spot, reflecting a Next‑Level Commitment to the role.
• Cultivates a First‑in‑Class understanding of Dubai’s national history, shopping areas, and places of interest.
• Creates a Sensational Experience by addressing Guests by their names whenever appropriate.
• Upholds professional confidentiality, safeguarding FIVE’s Trade Secrets with integrity.
• Resolves and logs Guest complaints promptly or escalates them to the appropriate managerial level.
• Checks Guests into the hotel with ‘FIVE‑Styled’ Precision, ensuring the Luxury Service that FIVE is renowned for.
• Complies with Legal Requirements by accurately copying and filing Guest Passports upon arrival and adheres to various Country and Company Procedures.
• Stays attuned to FIVE’s occupancy and average Room Rate, Month‑To‑Date, and Performance against budget requirements.
• Maintains a ‘FIVE‑Star’ Awareness of Concierge Desk, Business Center, Guest Relations, and Loyalty Club policies and procedures to offer an Award‑Winning Experience.
• Maintains Open Communication and shares information about previous and future shifts through the Front Office Logbook, enhancing the 'Vibe at FIVE.'
• Actively participates in increasing FIVE’s revenue by engaging in Upselling, Walk‑Ins, and offering Additional Services that Enhance the FIVE Experience.
• Enforces FIVE’s credit policy, upholding the Gold Standard we’re known for.
• Updates OPERA immediately with any changes, demonstrating a Commitment to staying Ahead of the Curve.
• Collaborates with Reservations to ensure Reception is fully updated on the day’s arrivals, embracing the ‘FIVER’ spirit.
• Executes all tasks Efficiently and Thoroughly, in line with our Award‑Winning Expectations.
• Manages any tasks assigned by the Front Office Supervisor, Duty Manager, or Front Office Manager, embodying the dedication of a true FIVE Tribe Member.

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self‑Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta‑Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like‑Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime.