Front Desk Agent (GermanRussian Speaker) | Waldorf Astoria Dubai Palm Jumeirah

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Front Desk Agent to provide exceptional reception services for guests. The ideal candidate will have 2-3 years of experience in luxury hotels, strong communication skills, and fluency in German or Russian. Commitment to delivering high customer service and the ability to work efficiently in a fast-paced environment are essential. This role involves maximizing room occupancy and ensuring compliance with hotel procedures.

Qualifications

• Minimum 2-3 years of experience in a high-end or luxury hotel.
• Proven track record of working as a Front Desk Agent or Receptionist.
• Working knowledge in a European language is an asset.
• Luxury hospitality experience in a similar role is advantageous.
• Fluency in German or Russian required.

Responsibilities

• Ensure efficient reception experience for Guests including check-in/out.
• Achieve positive outcomes from Guest queries in a timely manner.
• Maximize room occupancy and use up-selling techniques.
• Comply with hotel security and health regulations.
• Act in accordance with policies and procedures.

Skills

Positive attitude

Good communication skills

Ability to work as part of a team

IT proficiency

Attention to detail

Job description

EOE/AA/Disabled/Veterans

What are we looking for

AFront Desk Agent serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:

• Minimum 2-3 years of experience in a high-end or luxury hotel or an equivalent setting

• Proven track record of working as a Front Desk Agent or Receptionist in a fast-paced environment.

• Working knowledge in a European language is an asset

• Minimum 2-3 years of experience in a high-end or luxury hotel or an equivalent setting

• Positive attitude and good communication skills both written and verbal

• Commitment to delivering a high level of customer service

• Ability to work on your own and as part of a team

• Competent level of IT proficiency

• Excellent grooming standards

• Excellent communication and interpersonal skills.

• Keen eye for detail and commitment to quality.

• Ability to work a variety of shifts including weekends days afternoons and evenings

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Luxury hospitality experience in a similar role

• Fluency in German or Russian (both written and spoken) is required.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.

AFront Desk Agent with Waldorf Astoria Hotels and Resorts provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.

What will I be doing

As Front Desk Agent you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required. AFront Desk Agent contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner

• Ensure an efficient reception experience for Guests including check in/out and complete audit procedures as required

• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and or other departments

• Demonstrate a high level of customer service at all times

• Attend appropriate training courses when required and assist with the Night Teams training and development efforts

• Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties

• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

• Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy

• Comply with hotel security fire regulations and all health and safety legislation

• Act in accordance with policies and procedures when working with front of house equipment and property management systems

• Follow company brand standards

• Assist other departments as necessary

Required Experience

Unclear Seniority