Front Desk Agent - Create Memorable Guest Experiences

InterContinental Hotels Group; Khuzam; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company located in Ras al-Khaimah is seeking a Front Desk Agent to create memorable experiences for guests. Responsibilities include managing check-ins and check-outs, processing payments, and offering exceptional customer service. Ideal candidates will possess excellent communication and problem-solving skills, with fluency in the local language being essential. This role also offers competitive salary and multiple benefits.

Benefits

Competitive salary

Impressive room discounts

Comprehensive training programs

Qualifications

• Excellent communication skills to engage with guests.
• Strong problem-solving capabilities to manage guest concerns.
• Fluency in the local language is important; additional languages are a plus.
• Good literacy and basic technical skills required.

Responsibilities

• Provide warm welcomes to guests upon arrival.
• Handle guest check-ins and check-outs efficiently.
• Manage and process payments for bookings.
• Anticipate guest needs and provide tailored recommendations.
• Assist guests with various inquiries during their stay.

Skills

Communication skills

Problem-solving skills

Fluency in the local language

Tech-savvy

Job description

A leading hospitality company located in Ras al-Khaimah is seeking a Front Desk Agent to create memorable experiences for guests. Responsibilities include managing check-ins and check-outs, processing payments, and offering exceptional customer service. Ideal candidates will possess excellent communication and problem-solving skills, with fluency in the local language being essential. This role also offers competitive salary and multiple benefits.