Front Desk Agent

The Cove Rotana Resort - Franchised; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Ras Al Khaimah is seeking an experienced Front Desk Agent to provide outstanding customer service. Responsibilities include managing check-ins and check-outs, handling reservations, and assisting guests with inquiries. Ideal candidates should possess strong organizational and communication skills, with a background in customer service. This position offers the opportunity to thrive in a dynamic hospitality environment.

Qualifications

• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet guests in a friendly and professional manner.
• Check guests in and out of the hotel efficiently.
• Handle reservations over the phone, via email, or in person.
• Answer incoming calls and assist with inquiries.
• Address guest complaints and escalate as needed.
• Maintain a clean and organized front desk area.

Skills

Excellent communication and interpersonal skills

Strong customer service orientation

Ability to work well under pressure

Proficient in using computer systems and software

Organizational skills and attention to detail

Multitasking abilities

Problem-solving skills

Ability to remain calm and professional in challenging situations

Job description

Summary

We are seeking a friendly and customer service-oriented Front Desk Agent to join our team. The Front Desk Agent will be responsible for providing exceptional service to guests, handling check‑ins and check‑outs, managing reservations, and assisting with any inquiries or requests.

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• Greet guests in a friendly and professional manner
• Check guests in and out of the hotel efficiently
• Handle reservations over the phone, via email, or in person
• Answer incoming calls and assist with inquiries
• Address guest complaints and escalate as needed
• Maintain a clean and organized front desk area
• administrative tasks as assigned

Candidate Requirements

• Previous experience in a customer service role is preferred
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work well under pressure and handle difficult situations with patience
• Proficiency in using computer systems and hotel management software

Skills

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to work well under pressure
• Proficient in using computer systems and software
• Organizational skills and attention to detail
• Multitasking abilities
• Problem‑solving skills
• Ability to remain calm and professional in challenging situations