Front Desk Agent

21c Museum Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury lifestyle hotel in Dubai is seeking a front desk associate to welcome guests, manage check-ins, and provide information about hotel services. Candidates should have a High School Diploma and experience in public contact roles, ideally in upscale hotels. Strong communication and multitasking skills are essential for success in this fast-paced environment.

Qualifications

• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Ability to spend extended lengths of time viewing a computer screen.
• Maintain positive and productive working relationships with other employees and departments.

Responsibilities

• Actively welcome, greet and check guests in.
• Inform guests with savvy knowledge of hotel and local happenings.
• Ensure all requests are dealt with accurately.

Skills

Strong verbal and written communication skills in English

Ability to multitask

Gracious, friendly, and fun demeanor

Education

High School Diploma or equivalent

Job description

Overview

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Actively welcome, greet and check guests in
• Inform guests with savvy knowledge of hotel, its services, the city, and local “happenings”
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservations, walk-ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, and record all matters in Nuvola or hotel-specific recording process
• Update and maintain the reception handover book, pass on all guest feedback to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with SLS Dubai confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
• Comply with hotel credit policy as it relates to cash payments; credit card payments; accounts to company; voucher payment; third party payment, international currency, etc.
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times

Qualifications

• High School Diploma or equivalent required
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and/or point of sale systems
• Ability to spend extended lengths of time viewing a computer screen
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork