Front Desk Agent

SWISSOTEL; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a leading hotel as a Front Desk Agent in Dubai, being the first point of contact for guests and ensuring a welcoming experience. You'll manage reservations, assist with inquiries, and ensure smooth check-ins and check-outs, all while delivering exemplary customer service.

Qualifications

• Previous Front Desk experience preferred.
• Fluency in English; additional languages are a plus.
• Available for various shifts including weekends and holidays.

Responsibilities

• Greet guests, facilitate check-in/check-out processes, and provide hotel information.
• Process payments, verify payment information, and handle financial transactions.
• Ensure accurate communication between guests and departments.

Skills

Customer Service

Communication

Teamwork

Attention to Detail

Flexibility

Tools

Opera

Job description

Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.

• Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
• Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
• Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
• Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
• Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

Qualifications

Your experience and skills include:

• Service focused personality is essential; previous Front Desk experience is preferred
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, holidays.
• Computer literacy a must with Opera experience is a must.
• Professional appearance and demeanor
• A passion for Guest Service and a skill for anticipating guest needs
• Ability to work in a team environment
• Strong communication and interpersonal skills required
• Ability to work under pressure and manage conflicting priorities
• Fluency in English; additional languages are a plus

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We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

Our Brands include:

-Raffles
-Fairmont
-Sofitel
-MGallery
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-Pullman
-Swissôtel
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-Suite Novotel
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-Thalassa sea & spa
-Adagio
-ibis
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