Front Desk Agent

Al Maha Arjaan by Rotana; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel in Abu Dhabi is seeking a Front Desk Agent to provide exceptional service to guests, ensuring a memorable experience. Candidates should have a degree in hospitality and strong communication skills. The role requires maintaining up-to-date knowledge of hotel services and managing Guest check-ins and check-outs. A proactive personality and ability to thrive under pressure in a multicultural environment are essential.

Qualifications

• Previous experience in the Front Office Department within a hotel is preferred.
• Customer-driven and proactive personality.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Provide professional and customer-focused service to guests.
• Ensure guests are greeted by name and escorted to their room.
• Maintain up-to-date knowledge of hotel information and local services.
• Administer Front Desk cashiering standards accurately.
• Maintain privacy of all guests.

Skills

Excellent written and verbal English communication skills

Knowledge in an additional language

Strong interpersonal abilities

Problem-solving abilities

Computer literacy

Experience with Opera

Education

Degree in hospitality

Job description

We are currently looking for dynamic, self‑motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer‑focused service to our guests, ensuring their stay is a memorable experience. Your key responsibilities include:

• Provide prompt, courteous and efficient service to all guests, achieving a high level of customer satisfaction through personalized service from arrival till departure.
• Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed.
• Conduct in‑room & hotel familiarization and assist guests in hotel activity enquiries / requests.
• Maintain an up‑to‑date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
• Process accounts from check‑in to check‑out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Skills

Education, Qualifications & Experiences:

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem‑solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast‑paced environment and be a great team player, who thrives in working with a multi‑cultural team and guests alike.

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork