Front Desk Agent

Centro Hotels by Rotana; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is seeking dynamic and self-motivated Front Office professionals to enhance guest experiences. Applicants should possess a degree in hospitality and have prior experience in hotel front office roles. Excellent communication skills in English and knowledge of another language are essential. Join a team dedicated to providing superior customer service in a vibrant hospitality environment.

Qualifications

• Previous experience in the Front Office Department within a hotel.

Responsibilities

• Provide prompt, courteous and efficient service to all guests.
• Ensure guests are personally greeted by name and escorted to their room.
• Conduct in-room and hotel familiarization and assist guests.
• Maintain an up-to-date knowledge of hotel information and local services.
• Accurately administer Front Desk cashiering standards.
• Process accounts from check-in to check-out.

Skills

Excellent written and verbal English communication skills

Knowledge of an additional language

Strong interpersonal abilities

Problem-solving abilities

Computer literate

Education

Degree in hospitality

Tools

Opera

Job description

We are currently looking for dynamic, and self‑motivated Front Office professionals who want to move their careers forward.

Responsibilities

• Provide prompt, courteous and efficient service to all guests, achieving a high level of customer satisfaction through personalized service from arrival till departure.
• Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed.
• Conduct in‑room and hotel familiarization and assist guests with hotel activity enquiries or requests.
• Maintain an up‑to‑date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
• Maintain awareness of rate levels to be sold on a daily basis and the occupancy levels.
• Accurately administer Front Desk cashiering standards and comply with all laid‑down systems, policies and procedures.
• Process accounts from check‑in to check‑out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Skills

You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and verbal English communication skills, and knowledge of an additional language, along with strong interpersonal and problem‑solving abilities, are essentials. Computer literate and previous experience with Opera is an advantage.

Knowledge & Competencies

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

Job Details

Role Level: Entry‑Level
Work Type: Full‑Time
Country: United Arab Emirates
City: Abu Dhabi
Company Website: https://www.rotana.com/
Job Function: Customer Service
Company Industry/Sector: Hospitality