Freelance Learning and Development Coordinator/Specialist

دائرة الثقافة والسياحة – أبوظبي; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading government entity in Abu Dhabi seeks a Learning & Development Coordinator/Specialist to support the design and implementation of learning initiatives. The ideal candidate has 3-6 years of experience and excels in data analysis and reporting, with advanced skills in Excel and LMS platforms. Join us in nurturing talent and building capabilities aligned with our vision for a learning-driven organization.

Qualifications

• 3-6 years of progressive experience in Learning & Development or HR Operations.
• Proven experience managing training needs analysis processes.
• Excellent command of English; Arabic proficiency is an advantage.

Responsibilities

• Coordinate end-to-end administration for learning programs.
• Support the annual Learning Needs Analysis process.
• Generate analytical reports on training effectiveness.
• Administer and maintain learning systems.
• Manage vendor relationships for training programs.

Skills

Advanced Excel

Stakeholder management

Data analysis

Communication

Education

Bachelor’s degree in Human Resources, Business Administration, or related field

Master’s degree (preferred)

Tools

SuccessFactors

Power BI

Job description

About the Role

The Learning & Development (L&D) Coordinator/Specialist plays a vital role in supporting the design, coordination, and implementation of all learning and capability development initiatives within the Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi).

This position ensures the effective delivery of learning programs, data accuracy, and evidence-based reporting to drive employee development and align with DCT’s strategic priorities.

Key Responsibilities

Learning Operations & Program Coordination

• Coordinate end-to-end administration and logistics for learning programs, workshops, and leadership initiatives.
• Liaise with internal teams, training providers, and vendors to ensure smooth delivery of programs.
• Manage nominations, invitations, attendance, and feedback in line with L&D standards.
• Maintain the DCT Learning Calendar aligned with workforce development needs.
• Support onboarding and induction programs to ensure a consistent learner experience.

Training Needs Analysis (TNA)

• Support the annual Learning Needs Analysis (LNA/TNA) process to align with DCT’s strategic goals.
• Collect and consolidate data from departments through surveys, interviews, and performance feedback.
• Analyze data to identify organizational and individual skill gaps.
• Develop dashboards, heat maps, and analytical insights for leadership review.
• Prepare comprehensive TNA reports and maintain the Learning Needs Repository.

Data Management, Analysis & Reporting

• Maintain accurate and comprehensive L&D databases and dashboards.
• Generate analytical reports on participation, satisfaction, and ROI indicators.
• Evaluate training effectiveness using frameworks such as Kirkpatrick’s Four Levels.
• Prepare monthly and quarterly dashboards for strategic decision-making.

Learning Systems Administration

• Administer and maintain L&D systems (e.g., SuccessFactors, Workvivo, or internal LMS).
• Upload courses, track attendance, and ensure data integrity and compliance.
• Support audit readiness through accurate system reporting.

Stakeholder & Vendor Management

• Serve as the primary contact for internal and external stakeholders on L&D matters.
• Coordinate with departments and line managers on training nominations and evaluations.
• Manage vendor relationships and ensure adherence to procurement and quality standards.

Budget & Procurement Support

• Support the preparation and monitoring of the annual L&D budget.
• Track financial commitments, training costs, and vendor payments.
• Coordinate with Finance and Procurement for timely processing of PRs, POs, and invoices.

Technical Expertise – Excel & Data Analytics

This role requires advanced Excel and analytics capabilities to manage and visualize L&D data effectively:

• Develop interactive dashboards and automated trackers (PivotTables, Power Query, charts).
• Apply advanced formulas (INDEX-MATCH, XLOOKUP, SUMIFS, COUNTIFS, IFERROR, etc.) for data automation.
• Create TNA heat maps, training impact reports, and KPI dashboards.
• Integrate Excel outputs with PowerPoint or Power BI for executive presentations.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s preferred).
• 3–6 years of progressive experience in Learning & Development, Training Coordination, or HR Operations.
• Proven experience managing TNA processes and data-driven learning initiatives.
• Advanced proficiency in Microsoft Excel and data analytics; skilled in MS Office and LMS platforms.
• Strong organizational, communication, and stakeholder management skills.
• Excellent command of English; Arabic proficiency is an advantage.

Key Deliverables

• Annual Learning Needs Analysis Report with actionable insights.
• Updated Training Calendar and program schedules.
• Monthly L&D Dashboard summarizing participation and satisfaction metrics.
• Maintained L&D Database with full data integrity.
• Accurate and timely coordination of all programs and vendor activities.
• Completion and handover reports for all delivered programs.

Why Join DCT Abu Dhabi

At DCT Abu Dhabi, you will play a pivotal role in nurturing talent and building organizational capability within one of the UAE’s leading government entities dedicated to preserving and promoting culture, heritage, and tourism.

If you are a detail-oriented L&D professional with strong analytical and coordination skills, we invite you to apply and contribute to DCT’s vision for a learning-driven organization.