Franchise Hotel - Night Manager (Arabic/Russian Speaker)

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hotel group in Dubai is seeking a Night Manager to oversee guest experiences and team performance. The ideal candidate will have a diploma and 2 years of front desk experience, with strong communication and problem-solving skills. This role includes managing emergency situations and maintaining high service standards. Competitive salary and benefits offered.

Benefits

Competitive salary

Wide range of benefits

Qualifications

• 2 years’ front desk/guest service leader experience.
• Willingness to work evenings and weekends.
• Basic mathematics skills.

Responsibilities

• Managing guest experiences, team performance and hotel operations.
• Ensuring team delivers authentic, memorable experiences.
• Resolving guests' issues, queries or concerns.

Skills

Fluent in spoken and written English

Excellent communication skills

Problem-solving skills

Motivational skills

Education

Minimum Diploma or equivalent

Tools

Hotel property management systems (like Opera)

Job description

Overview

voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.

We like to lead from the front. So, we’re looking for a Night Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions. Every day is different at IHG, but you’ll mostly be:

Responsibilities

• Leading the way – managing guest experiences, team performance and hotel operations
• Prioritising workload and ensuring your team deliver authentic, memorable experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being first point of contact for any critical emergency situations

Qualifications

• Minimum Diploma or equivalent, some college preferred
• 2 years’ front desk/guest service leader experience
• Must be fluent in spoken and written English
• Other languages may be preferred
• Basic mathematics skills
• Excellent communication, problem solving, reasoning and motivational skills
• Long periods of standing in the front desk areas and occasional lifting of heavy items
• Working knowledge of hotel property management systems like Opera beneficial
• Willingness to work evenings and weekends

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.