Franchise Hotel - Night Auditor

InterContinental Hotels Group; Dubai; On-site; AED 36,000 - 48,000; Full time

Job summary

A leading hospitality company in Dubai is seeking individuals for front desk operations to ensure exceptional guest experiences. Responsibilities include check-in/check-out, financial reporting, and coordination with departments. Ideal candidates have previous hotel experience, strong communication skills, and the ability to work overnight shifts. Competitive salary and a range of benefits offered.

Qualifications

• Previous experience in hotel front desk operations or accounting is preferred.
• Must be able to work overnight shifts, including weekends and holidays.
• Fluent in English.

Responsibilities

• Check guests in and out, providing information about the hotel and local area.
• Conduct nightly audits of hotel transactions.
• Prepare and review financial reports, ensuring accuracy.

Skills

Strong communication

Customer service

Proficiency in computer systems

Accounting software skills

Job description

Overview

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we\'re on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

Key Responsibilities

• Guest Services: Check guests in and out, provide information about the hotel and local area, and address guest needs or complaints.
• Financial Reporting: Conduct nightly audits of hotel transactions, including room rates, taxes, and additional charges to ensure accuracy.
• Account Reconciliation: Prepare and review financial reports, ensuring that all transactions from the day are correctly recorded and balanced.
• Data Entry: Input and update guest information and reservations into the hotel management system.
• Security Checks: Monitor hotel security, ensuring guest safety and compliance with emergency procedures.
• Communication: Coordinate with other departments, such as housekeeping and maintenance, to resolve issues promptly.
• Inventory Management: Assist with inventory control and ordering supplies as needed.
• Record Keeping: Maintain organized records of all transactions, complaints, and incidents during the shift.

Qualifications

• Experience: Previous experience in hotel front desk operations or accounting is preferred.
• Skills: Strong communication and customer service skills; proficiency in computer systems and accounting software.
• Availability: Must be able to work overnight shifts, including weekends and holidays.
• Years of Experience: 1 & Above
• Languages Required: English

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.