Franchise Hotel - Human Resources Generalist

InterContinental Hotels Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in Dubai is seeking an HR & Employee Relations Coordinator to support HR operations, enhance employee engagement, and maintain positive relations. Ideal candidates will have a Bachelor's degree in Human Resources, 1-3 years of HR experience, especially in hospitality, and strong communication skills. The role involves organizing employee welfare programs, managing HR records, and ensuring compliance with policies in a vibrant hotel environment. Competitive salary and benefits offered.

Benefits

Competitive salary

Wide range of benefits

Inclusive work environment

Qualifications

• 1-3 years of experience in HR or employee relations, preferably in hospitality.
• Ability to handle sensitive and confidential information with discretion.
• Positive attitude, approachable, and team-oriented.

Responsibilities

• Promote open communication and positive employee relations.
• Maintain accurate employee records and HR databases.
• Assist in new hire orientation programs.
• Plan and execute employee engagement initiatives.
• Ensure compliance with labor laws and company policies.

Skills

Interpersonal skills

Communication skills

Organizational abilities

Attention to detail

Problem Solving

Team Collaboration

Education

Bachelor’s degree in Human Resources or related field

Tools

MS Office applications

Job description

Overview

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels.

The HR & Employee Relations Coordinator supports the Human Resources Department by ensuring smooth execution of HR operations, employee engagement, and welfare activities. This role plays a key part in maintaining positive employee relations, handling administrative tasks, and assisting in the implementation of HR policies and programs that promote a healthy and productive work environment.

Day‑to‑Day Responsibilities

1. Employee Relations:

Promote open communication and positive employee relations across all departments.

• Assist in organizing employee welfare and engagement programs such as recognition events, wellness activities, and cultural celebrations.

2. HR Administration:

• Maintain accurate employee records, personal files, and HR databases.
• Prepare HR-related correspondence such as warning letters, memos, and announcements.
• Assist with the preparation and processing of employee requests such as NOCs, salary certificates, and employment verification letters.
• Support in payroll preparation by providing necessary HR inputs (attendance, leave records, etc.).

3. Onboarding:

• Prepare onboarding kits and assist in new hire orientation programs.
• Ensure all joining formalities are completed and employee files are updated accordingly.

4. Employee Engagement & Communication:

• Assist in planning and executing employee engagement initiatives, staff events, and recognition programs.
• Maintain effective internal communication channels between HR and all departments.
• Conduct employee satisfaction surveys and assist in follow‑up actions.

5. HR Compliance:

• Ensure compliance with company policies, labor laws, and regulations.
• Maintain confidentiality of employee information and HR documentation.
• Support in audits and inspections related to HR documentation and compliance.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Minimum 1–3 years of experience in HR or employee relations, preferably in the hospitality industry.
• Strong interpersonal and communication skills.
• Excellent organizational and administrative abilities.
• Proficient in MS Office applications (Excel, Word, PowerPoint).
• Ability to handle sensitive and confidential information with discretion.

• Positive attitude, approachable, and team oriented.
• Employee Relations Management
• Communication & Interpersonal Skills
• Time Management
• Problem Solving
• Attention to Detail
• Team Collaboration

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.