Food & Beverage Head Host/ Pool Bar

Hilton; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company in Ras Al Khaimah seeks an experienced F&B Head Host for their Pool Bar. The role includes managing guest queries, ensuring menu knowledge, and maintaining high grooming standards. Commitment to excellent customer service is crucial. Candidates should be flexible and able to work both independently and in teams. This full-time position at the Hampton by Hilton offers an opportunity to contribute to exceptional guest experiences.

Qualifications

• Positive attitude and good communication skills required.
• Commitment to high levels of customer service essential.
• Ability to work both independently and in teams.

Responsibilities

• Manage guest queries in a friendly manner.
• Ensure knowledge of menu offerings.
• Follow correct reporting procedures for issues.
• Maintain Hilton grooming standards.

Skills

Positive attitude

Good communication skills

Customer service commitment

Excellent grooming standards

Flexibility

Teamwork or independent work

Education

Degree in relevant area

Job description

Overview

A F&B Head Host is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later giving them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

Responsibilities

What will I be doing?

As a F&B Head Host Pool Bar you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• Has a good knowledge of the restaurant's sitting arrangements
• Comply with hotel security, fire regulations and all health and safety legislation

Qualifications

What are we looking for?

• Positive attitude
• Good communication skills (oral and Written)
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

Company

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Location

Hampton by Hilton Marjan Island

Schedule

Full-time

Brand

Hampton by Hilton

Job

Bars and Restaurants