Food and Beverage Supervisor

Hilton; Dubai; On-site; AED 45,000 - 75,000; Full time

Job summary

Hilton in Dubai seeks a Food and Beverage Supervisor to oversee restaurant operations, ensuring high service standards and guest satisfaction. The role emphasizes team leadership, staff development, and adherence to HACCP and safety guidelines across all F&B outlets.

You will coordinate daily activities, manage inventories, and contribute to financial targets while delivering exceptional hospitality experiences to guests.

Qualifications

• Experience supervising F&B operations in a hotel setting.
• Willingness to develop team members and improve service.
• Experience in hospitality environment is advantageous.

Responsibilities

• Supervise F&B operations and ensure service standards.
• Delegate tasks and ensure smooth, efficient service.
• Coach and train team members to improve performance.
• Oversee HACCP compliance and safety procedures.
• Manage guest queries and ensure high satisfaction.
• Assist in inventory, scheduling, and cost control.
• Support monthly inventory and financial reporting.

Skills

F&B supervision

Guest service

Team leadership

Operations coordination

Hospitality mindset

Job description

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a Food and Beverage Supervisor, you’re not just overseeing the seamless execution of daily F&B restaurant operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Supervise F&B Operations
• Supervise the operations of the food and Drink venues, ensuring consistent adherence to service standards.
• Delegate tasks and ensure team members understand their responsibilities, aiming for smooth and efficient service delivery.
• Ensure the F&D operations are in compliance with brand standards and operational guidelines.
• Team Development
• Actively develop team members’ skills through coaching and training to improve service delivery and performance.
• Participate in the interviewing, selection, training, and evaluation of team members, ensuring that employees meet performance expectations.
• Assist in the preparation and review of annual and mid-year appraisals for team members under your supervision.
• Guest Satisfaction
• Manage guest queries in a friendly, timely, and efficient manner, ensuring high levels of customer satisfaction.
• Ensure that customer feedback is actively solicited and implement strategies to continuously improve the guest experience.
• Operational Compliance
• Oversee the compliance with HACCP policies and ensure that all operations meet safety, hygiene, and health regulations.
• Ensure that F&D outlets comply with local, state, and federal laws and regulations, as well as company procedures related to financial record-keeping, money handling, and operations.
• Supervise inventory management, ensuring that supplies such as linen, glassware, silverware, and condiments are stocked and maintained.
• Financial Targets & Profitability
• Assist in achieving the financial targets for the F&D department, focusing on profitability and efficient cost management.
• Ensure daily revenue closeouts are executed properly, including completing financial reports and inventory checks.
• Participate in the development of marketing efforts, including creating menu ideas, and monitoring competition and food trends to drive innovation.
• Team Management
• Ensure shift handovers are conducted professionally and constructively.
• Address issues such as call-offs, tardiness, and last-minute problems, ensuring smooth operations across shifts.
• Ensure employees are adhering to proper break procedures and following guidelines to maintain smooth operations.
• Supportive Functions
• Attend mandatory meetings (department meetings, staff meetings, etc.) and ensure clear communication throughout the team.
• Use software programs (e.g., Word, Excel, Outlook) to complete administrative tasks as required.
• Participate in monthly inventory procedures and ensure inventory levels are accurately forecasted and maintained.
• Handle team relations and ensure a collaborative, harmonious work environment.
• Ensure team members are aware of daily log book entries for smooth communication between shifts.

Qualifications

Preferred Qualifications

• Previous supervisory experience or delegation of responsibilities in an F&D environment.
• Willingness to develop team members and contribute to their professional growth and performance.
• Experience working in a hotel industry is highly advantageous.

What It Takes To Make The Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.