Food and Beverage Captain

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent luxury hotel chain in Dubai is seeking a full-time F&B Supervisor to oversee service standards, train staff, and ensure exceptional guest experiences. Candidates should have previous experience in fine dining or upscale settings, alongside strong leadership and communication skills. Join a vibrant team committed to diversity and inclusion.

Qualifications

• Experience in a similar role in a fine dining restaurant or upscale hotel.
• Ability to motivate and train staff effectively.
• Proficient in cash handling and POS systems.

Responsibilities

• Supervise and coordinate F&B service staff activities.
• Maintain service standards and cleanliness of dining areas.
• Handle guest inquiries and complaints professionally.
• Monitor inventory and assist with menu planning.

Skills

Leadership

Communication

Customer Service

Food and Beverage Knowledge

Time Management

Education

High school diploma or equivalent

Certification in hospitality management

Job description

• Supervising and coordinating the activities of the F&B service staff ensuring that service standards are met and maintained.
• Welcoming and seating guests, taking their orders and providing recommendations on menu items.
• Overseeing the service flow ensuring timely and efficient delivery of food and beverages to guests.
• Handling guest inquiries, complaints and special requests in a professional and efficient manner.
• Monitoring and ensuring the cleanliness and organization of the dining area, bar and service stations.
• Assisting in training and motivating staff to provide exceptional service and uphold the restaurant's standards.
• Collaborating with the kitchen staff to ensure smooth communication and coordination between front‑of‑house and back‑of‑house operations.
• Handling cash and credit card transactions as well as managing guest checks and billing processes.
• Conducting pre‑shift meetings to communicate information about menu specials, reservations and special events.
• Monitoring inventory levels of food, beverages and supplies and communicating any replenishment needs to management.
• Assisting with scheduling and staffing decisions to ensure adequate coverage during peak business hours.
• Participating in menu planning and development, providing feedback on current offerings and potential new items.
• Collaborating with the restaurant management team to implement promotions, special events and marketing initiatives.
• Developing and maintaining relationships with regular guests, providing personalized service and anticipating their needs.
• Assisting with the training and development of new and existing staff members, focusing on enhancing service skills and product knowledge.
• Conducting performance evaluations and providing feedback to staff members to support their professional growth and development.
• Ensuring compliance with health and safety regulations, sanitation standards and company policies and procedures.
• Handling any other duties as assigned by the restaurant manager or other members of the management team.

Qualifications

• Previous experience in a similar role in a fine dining restaurant or upscale hotel establishment.
• Strong leadership and supervisory skills with the ability to motivate and train staff effectively.
• Excellent communication and interpersonal skills with a focus on providing exceptional customer service.
• Extensive knowledge of food and beverage offerings, including menu items, ingredients and preparation methods.
• Ability to work in a fast‑paced environment and handle high‑stress situations with composure.
• Proficiency in handling cash transactions and using point‑of‑sale systems.
• Flexibility in work schedule, including evenings, weekends and holidays.
• A high school diploma or equivalent is typically required, with additional certification or training in hospitality management or a related field being beneficial.

Additional Information

Your team and working environment:

Diverse young and vibrant team

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Remote Work

No

Employment Type

Full-time