Flower Shop Branch Operation Executive

Bouquete.ae; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A retail company in Dubai is seeking an experienced operations manager to oversee day-to-day branch activities. Responsibilities include supervising staff, managing customer relations, ensuring product delivery, and preparing sales forecasts. Ideal candidates will have strong leadership skills and a proven ability to drive sales growth through effective customer service and procurement management.

Qualifications

• Experience in staff management and training.
• Proven track record in sales and customer retention.
• Ability to perform market and product analysis.

Responsibilities

• Supervise branch operations and staff.
• Manage customer service and procurement.
• Prepare sales forecasts and reports.

Skills

Customer service excellence

Sales planning

Staff management

Procurement coordination

Market analysis

Job description

Responsibilities

• Accountable for day-to-day supervision of Branch operations, including sales, administration, staff management, stock management, customer service and financial performance.

Skills

• Existing Customer – Sustain the revenue of the branch by retaining existing customers by providing exceptional customer service.
• New Customer Acquisition – Successfully convert the walk‑in customers into sales.
• Sales Planning and Forecast – Make a monthly sales plan and forecast for continuous growth.
• Identify the market needs, introduce new varieties, and variants of products, and make a competitive analysis of products and pricing.
• Keep a tap on non-moving products / designs and take suitable action as needed.
• Customer Service / Order Fulfilment - To provide end-to-end support to customers through the process of order fulfilment and grievance resolution; address and resolve customers' distress and issues.
• Ensure that products are delivered on time.
• Review and ensure pending orders are closed before placing new sales orders.
• Procurement - Coordinate with the respective personnel to ensure customer requested products are imported on time or purchased locally for delivery.
• Inactive Customers – Follow up with inactive customers to make them buy the company’s products.
• Reporting – Update the daily sales report on meetings, sales done, value obtained, customer issues, stock requirements, and manpower issues.
• Supervisory Responsibilities: Supervise and allocate duties to staff. Staff attendance, movement, and leave management.
• Staffing, counselling, and training staff; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Perform other duties as and when assigned.