First-Line Application Support Engineer — Fast Troubleshooting

Migrate; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology support company in the UAE is looking for an Application L1 Support Engineer to provide first-level technical support for software applications. The role involves troubleshooting issues, managing incidents using ticketing systems, and providing guidance to users. Ideal candidates will have a Bachelor's degree in Computer Science and 5 years of relevant experience, along with excellent communication skills.

Qualifications

• 5 years of experience in technical support or a similar role.
• Basic understanding of software applications, databases, and operating systems.
• Ability to work under pressure and manage multiple tasks simultaneously.

Responsibilities

• Serve as the first point of contact for user-reported issues.
• Log, track, and manage incidents using ticketing systems.
• Diagnose and resolve application-related issues.

Skills

Excellent communication and interpersonal skills

Strong problem-solving and analytical abilities

Proficiency in troubleshooting tools and techniques

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Jira

ServiceNow

Job description

A technology support company in the UAE is looking for an Application L1 Support Engineer to provide first-level technical support for software applications. The role involves troubleshooting issues, managing incidents using ticketing systems, and providing guidance to users. Ideal candidates will have a Bachelor's degree in Computer Science and 5 years of relevant experience, along with excellent communication skills.