FinTech Customer Experience Leader

Caliberly; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A fast-growing FinTech organization in Dubai is seeking an experienced Head of Customer Services to lead its customer service division. The role entails developing customer experience strategies and managing multi-channel support operations. Candidates should have 8-12 years of leadership experience in customer service within FinTech or financial services. Competitive compensation and opportunities for growth are available.

Benefits

Competitive compensation

Performance-based incentives

Exposure to cutting-edge digital payment technologies

Qualifications

• Minimum 8-12 years experience in customer service leadership within FinTech, payments, banking or financial services.
• Proven experience managing large customer support teams.
• Strong knowledge of digital payments and KYC processes.

Responsibilities

• Define and implement customer service vision and strategy.
• Build and scale customer support operations.
• Oversee day-to-day operations of customer support teams.

Skills

Leadership

Customer advocacy

Analytical thinking

Conflict resolution

Fluency in English

Communication

Problem-solving

Data-driven mindset

Technologically savvy

Education

Bachelors degree in Business Administration or related field

Masters preferred

Tools

Zendesk

Freshdesk

Salesforce Service Cloud

Job description

A fast-growing FinTech organization in Dubai is seeking an experienced Head of Customer Services to lead its customer service division. The role entails developing customer experience strategies and managing multi-channel support operations. Candidates should have 8-12 years of leadership experience in customer service within FinTech or financial services. Competitive compensation and opportunities for growth are available.